Verification at The Residence Casino

You requested your first withdrawal, and The Residence Casino asked you to verify your account — here is exactly what to send. Full KYC at The Residence Casino requires three things: a Government-issued photo ID, a selfie holding that ID, and a bank statement or utility bill as proof of address. Submit clear copies of all three and most checks clear quickly.

This is a routine anti-money-laundering step, not a sign anything is wrong. Verification confirms you are the account holder, that you meet the age requirement, and that the payment method belongs to you. You must be of legal gambling age — 19 in most provinces, 18 in Alberta, Manitoba and Quebec.

Verification is not always demanded on day one. At The Residence Casino, full KYC is required when your aggregate lifetime deposits exceed EUR 5,000, or on any withdrawal request — whichever comes first. In practice, that means the first time you cash out you should expect to verify.

Getting your documents ready early saves time later. If you plan to deposit and play before withdrawing, you can complete verification in advance so your first payout is not held up.

• Any withdrawal request — verification before funds are released.
• Lifetime deposits above EUR 5,000 — verification regardless of withdrawal activity.

Uploading is done inside your account, not by email, so your files stay in a secure area. Sign in first — if you need help getting back in, see our guide to The Residence Casino login.

1. Open your account settings and find the verification or KYC section.
2. Select the document type you are submitting (ID, selfie, or proof of address).
3. Upload a clear photo or scan — colour, full-page, no glare.
4. Repeat for all three required items.
5. Submit and wait for the review confirmation.

Our support team is available 24/7 via live chat and email if a field will not accept your file or you are unsure which document to use.

Once all three documents are in, our compliance team reviews them and notifies you of the outcome. Submitting sharp, in-date files the first time is the single biggest factor in a fast review.

Depending on the method you cashed out with, we may also ask for payment proof — for example a screenshot of the e-wallet account or a card image showing only the first six and last four digits with the middle numbers covered. This confirms the payment instrument is yours. Your withdrawal is capped at 5x the combined deposit and bonus amount, and verification must be complete before funds leave your account. Deposit and cash-out methods are explained on our The Residence Casino payments page, where the minimum deposit also applies.

Verification is part of playing responsibly: it protects your identity and keeps your account in your name only. While you wait for a review, it is a good moment to set deposit or session limits in your account tools.

If gambling stops feeling like entertainment, support for players in Canada is available from ConnexOntario at 1-866-531-2600 and at responsiblegambling.org. Provincial self-exclusion programs are also available. You must be of legal age in your province to hold an account at The Residence Casino. A matched welcome offer applies to new accounts, with the terms set out on our The Residence Casino bonus page.