Updated
Playing Responsibly at The Residence Casino
Why This Page Matters to Us
Gambling should feel like entertainment. The moment it stops being fun, something needs to change.
We are The Residence Casino, owned and operated by BlockBets Entertainment Limitada (Registration Number 3-102-909291) in San José, Costa Rica, licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros under License No. ALSI-202412013-FI1. You can confirm that licence on the public register. Our commitment is simple: every account should belong to an adult who plays within their own means, and we give you the controls to make that happen.
You must be 19 or older to register and play with us in Ontario. We verify age and identity, and accounts linked to minors are closed without exception.
A Quick Self-Check
Take sixty seconds. Answer each question honestly.
- Have you tried to cut back on gambling and failed?
- Do you bet more than you planned, more often than you intended?
- Have you borrowed money or sold anything to keep playing?
- Does gambling leave you feeling guilty or low?
If you answered yes to any of these, support is close. Setting a cooling-off period now is a sensible first step, and you can lift it only after the period ends.
Where to Get Help in Ontario
You do not have to sort this out alone. Free, confidential help is available across the province.
Call ConnexOntario at 1-866-531-2600 — the line runs around the clock, every day of the year. You can also find Canadian resources through the Responsible Gambling Council at responsiblegambling.org.
Worried about a friend or family member? These services support concerned loved ones too. Reach out and talk it through.
The Tools We Put in Your Hands
Control works best when it is easy to reach. Every tool below sits inside your account settings, and most take effect immediately.
Tool | What it does |
|---|---|
Deposit limits | Cap how much you can add daily, weekly or monthly. |
Loss limits | Set a ceiling on net losses over a chosen period. |
Session limits | Decide how long a single play session can run. |
Reality checks | Receive on-screen reminders of time and spend as you play. |
Cooling-off | Pause your account for a short break, from 24 hours upward. |
Self-exclusion | Lock yourself out for months or years when you need distance. |
Need help applying any of these? Our support team is available 24/7 through live chat and email. Reach out any time via our contact page.
Warning Signs Worth Watching
Problem gambling rarely announces itself. It creeps in. Ask yourself whether any of these feel familiar.
- You chase losses, hoping the next spin makes it back.
- You gamble with money meant for rent, bills or groceries.
- You hide how much time or money you spend.
- You feel anxious or irritable when you cannot play.
- Gambling interferes with work, sleep or relationships.
One honest yes is enough reason to slow down. Two or more, and we strongly encourage you to set a limit today or take a break.