Updated
How We Use Automated Systems and AI
Why this page exists
Automated tools help us run a safer, faster casino. This page explains, in plain terms, where software and AI sit in our operations and what that means for you.
We are operated by BlockBets Entertainment Limitada (Registration Number 3-102-909291), based in San José, Costa Rica, and licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202412013-FI1. Want the source? Check the Anjouan Offshore Financial Authority. Everything below works alongside our Privacy Policy.
Your rights and how to ask about them
You can ask what data we hold, request a copy, or ask us to correct it. You may also object to certain automated processing and request human involvement in decisions based solely on it.
Send your request to our support team and we will respond within the timeframes required by applicable data-protection law. If you are unhappy with our handling, you may complain to the relevant data-protection authority.
Safer gambling and our detection tools
We monitor play for signs of risk, such as rising deposits or longer sessions. These signals may prompt a check-in, a reminder, or safer-gambling tools being offered.
You stay in control of your limits. For free, confidential help in Canada, contact ConnexOntario on 1-866-531-2600 or visit responsiblegambling.org. More tools live on our responsible gambling page.
Human oversight on decisions that matter
Does a machine decide your case alone? No. Where an outcome could significantly affect you — a blocked withdrawal, a declined verification, or an account restriction — a trained member of our team reviews the matter before it stands.
Automated flags are prompts, not verdicts. A person can confirm, override or reverse them. If you believe an automated step got something wrong, tell us and we will look again.
Where automated systems are at work
We rely on automated processing in a handful of focused areas. Each one has a clear purpose, and none of them replaces human judgement entirely.
Area | What the system does |
|---|---|
Fraud & payments | Flags unusual deposits, withdrawals and account activity for review |
Identity & KYC | Assists document checks when verification is triggered |
Personalisation | Suggests games and offers based on what you have played |
Safer gambling | Watches for patterns that may indicate harm |
Support | Routes queries and drafts initial replies in live chat |